Frequently Asked Questions
Everything you need to know about your beauty experience with Meu jeito é.
What is the estimated delivery time for my order?
Delivery times vary based on your location. Generally, orders are processed within 1-2 business days, and shipping takes between 5 to 10 business days. You will receive a tracking code via email as soon as your package is dispatched.
Are your beauty products cruelty-free?
Yes, at Meu jeito é, we are committed to ethical beauty. None of our products are tested on animals, and we prioritize working with suppliers who share our values of sustainability and compassion.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status directly through the 'My Orders' section on our website.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund or exchange. Please contact our support team to initiate the process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure to ensure your data is protected.
What should I do if my product arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact us within 48 hours of receipt. Send us a photo of the damaged item and your order number, and we will arrange a replacement immediately.